General info

ORDER PROCESS

Orders may be placed by email, fax or over the phone.  After the order is processed, a confirmation is sent to the customer for review and approval or changes.  After the order is signed off, the order goes into production and changes or cancellations cannot be made.

PAYMENT AND CREDIT TERMS

Prior to a credit application being received and approved, all new accounts are COD.  Accounts that are COD are required to pay a 50% deposit for non-stock and custom orders, and the balance is due upon delivery or pickup.

Payment can be made by credit card, E-transfer, debit or company cheque.

DELIVERIES

The safety of our employees is our first priority and it is the customer’s responsibility for ensuring there is assistance to offload the truck at the Jobsite and that the area is clear from any hazardous conditions.

If our driver is unable to leave the product due to unsafe surroundings, delivery charges for the next attempt will apply.

RETURNS/SHORTAGES

All claims for defects and/or discrepancies must be reported within 14 days from receipt of the order.  Metric Woods is not responsible for any damages that occurred due to improper storage or handling, incorrect installation, or damage received after receipt of the product by the customer.

With prior approval, stock mouldings can be returned with a 25% restocking charge as long as the material is undamaged and resalable.  The material will be credited upon inspection and approval.